Business Process Outsourcing (BPO) is a component of outsourcing that involves large corporation contracting part or whole business operations and responsibilities to third parties. Over the past, North America outsourcing market has undergone drastic changes in leveraging firms to improve strategies, customer service models and market delivery centers especially in North America and over the world. BPO North America is focusing on information technology and expanded language expertise as a driver outsourcing industry.
BPO was mainly utilized in the manufacturing industry which outsourced huge segments of their supply chains. Currently, BPO is tapping into clients from emerging economies around the globe with the aid of language expertise. Whether it is back office outsourcing (internal business operation), front office outsourcing (customer related functions), offshore or near-shore outsourcing, the Outsourcers are growing faster through Mergers and Acquisition. These firms are enjoying flexibility in different segments whether product base or service industry. Flexibility brings accelerated growth in revenues as well as increased market share.