If you are looking for the best conflict management tool that can be applied to any organization, you should consider the Thomas Kilmann Conflict Instrument (TKI). The tool explores five conflict handling styles that include collaborating, accommodating, avoiding, compromising and competing along the dimensions of assertiveness and cooperativeness. Assertiveness refers to the degree to which a person tries to satisfy own concerns at the expense of others while cooperativeness refers to depth to which a person is willing to compromise own concerns to satisfy other people concerns.
The tool is quick to learn and easy to understand and thus, anyone can easily administer it. Unlike other conflict management tools, the TKI reflects the diversity common in today’s workplace including age, job level, gender, ethnic and racial. It is also backed by a well established global distribution network for support and guidance. The tool can also be used to help improve team working as well as performance in an organization.
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