Freight forwarders deal with an enormous amount of items every day. It would be impossible to keep track of them in a meaningful way while ensuring fast movement unless much of the process was automated. This automation system must be tied into a freight forwarding software that is capable of recording important details and generating vital documents for the company. These are often in-charge of quotes, shipments, invoices, profit reports, and management systems.
Multiple solutions exist with each having their own strengths and weaknesses. Some will be traditional software implementations while others reside in the cloud. Most will be easy to use while others are a bit more complicated with their advanced features. The fees for acquiring them will also differ. Be sure to compare their capabilities and pitfalls before making a decision. Check the compatibility with your existing systems as well.