The concept of making commercial properties feel more like home is known as Hospitality Design. This idea is based on the notion that when guests feel comfortable in their surroundings, they are more likely to be satisfied with their stay. In turn, satisfied guests may be more likely to return or to recommend the facility to friends and relatives. While the concept applies mostly to hotels, bed and breakfasts, and other lodgings, it can also apply to long term care facilities and child care centers. Sometimes, the principles can be applied to night clubs, restaurants, golf courses, and other places where people are entertained.
The basis of design is in choosing materials meant to last, while providing comfort and a softer, more welcoming feel. The objective is to make guests feel comfortable and welcome, within the specific constraints of the environment, and with an understanding of the purpose of the guest’s visit. For example, the use of comfortable, attractive linens on hotel beds and comfortable overstuffed chairs in the golf lounge are some methods of making guests feel more at home. The mood set by lighting, art work on the walls, use of color, and use of space all factor into the concept.
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