Have you ever had a boss that instead of being the mediator between parties in a conflict, is the source of the conflict instead? Those are the sort of leaders employees walk out on.
Indeed, conflict resolution skills are among the most important traits in an effective leader. The modern workplace is a busy and often strenuous environment; conflict should be expected, despite the best efforts of every worker to keep their relationships harmonious.
Conflict resolution is part science and art. It requires communication skills and the rationale of a cool-headed person, but it also requires a human touch where empathy and putting yourself in others’ shoes prove really effective.
Natural leaders are also naturally good at resolving conflict. Luckily for the rest of us, the skills that comprise conflict resolution can be trained, and we can get better at it as well.