What You Should Know About Service Request Management

This is a system that provides all organizational departments such as human relations with a self-service portal that allow them to manage and accept customer requests. Service Request Management systems provide necessary tools for developing a workflow that follows the set of business regulations. Besides, it ensures that requests are forwarded to the right person. This can, however, be based on management level, department and employee role.

In the system, alerts are configured to show when new requests are made and submitted to the relevant department. Reminders and intervals also can be configured to ensure the customer requests are handled in a timely manner. This solves the issue of emails and phone calls aimed at following requests made prior. Additionally, Service Request Management can track request progress and checking who is addressing them.