The ITIL Training Process

The Information Technology Infrastructure Library is a group of practices that ensures the alignment of IT services with business needs. These are not specific technology or organization but are instead flexible and adaptable to any company. Using ITIL, institutions should be able to plan strategies, implement procedures, and measure performance. They can deliver value to their clients while ensuring that they maintain a good level of competency. Certifications are available to individuals but no compliance assessment is available for organizations.

This was initially developed in the UK for the government’s computer and telecoms agency. The standard best practices were codified and promoted across the board. It has since been expanded into a thorough framework for IT service delivery. There are different certification levels including foundation, practitioner, intermediate, expert, and master. A credit system is in place to reach higher levels in the ITIL training process.