Business Coach Australia services allow entrepreneurs to maximize growth by understanding the importance of good customer relations. A simple understanding solves at least 90 percent of the problems. Questioning “why, who, when, where, how” can be sufficient to bring viable solutions to the surface.
In general, people like to feel that they are more than just customers. For this reason, make an effort to identify common ground with your customers. Remember the important details and talk about matters of interest, such as children or wish them a happy birthday.
Some people easily memorize this kind of detail. If this is not your case, write them down in your contact list. The secret is to stay yourself because customers can detect insincerity. If the social aspect is not your strength, consider hiring a sociable person. If a customer is obviously in a hurry, avoid unnecessary comments and questions.